TERMS AND CONDITIONS
Welcome to SatPro Agro (“Company”, “we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://satproagro.com/ and any services, inquiries, communications, and transactions conducted with SatPro Agro.
By accessing our website, submitting inquiries, contacting us, or placing orders, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must discontinue using our website and services.
1. BUSINESS OVERVIEW
SatPro Agro is engaged in the manufacturing, processing, trading, supply, and distribution of agro and food products including (but not limited to) dehydrated onion products, dehydrated garlic products, spices, and other related items.
The website is primarily intended for providing product information and accepting inquiries.
2. ELIGIBILITY TO USE
By using our website or services, you confirm that:
You are at least 18 years old
You are legally capable of entering into binding contracts
You are using the website for lawful business or personal purposes
Any information provided by you is accurate and not misleading
3. WEBSITE USE AND CONTENT
3.1 Permitted Use
You may use this website only for:
Viewing product information
Submitting inquiries
Requesting quotations
Contacting us for business communication
3.2 Prohibited Use
You agree not to:
Misuse the website for unlawful activities
Attempt to hack, damage, reverse engineer, or disrupt the website
Use automated scripts or bots to scrape website data
Upload or transmit malicious code or harmful material
Post false inquiries or fake business details
Misrepresent your identity or business
Attempt to impersonate SatPro Agro or its staff
4. PRODUCT INFORMATION AND DISCLAIMER
We attempt to ensure that all product information on the website is accurate. However:
Product images are for reference only
Actual product appearance may vary due to packaging, batch, or processing changes
Product availability may change without notice
Specifications, grades, moisture levels, packaging types, and pricing are subject to confirmation during inquiry and order processing
SatPro Agro reserves the right to update, modify, or remove product details without prior notice.
5. PRICING AND QUOTATIONS
All prices shared via website, email, WhatsApp, or phone are subject to change without prior notice.
Final pricing depends on factors such as:
Quantity
Product grade
Packaging requirements
Delivery location
Freight/logistics cost
Export documentation (if applicable)
Current market conditions
Quotations are valid only for the period mentioned in the quotation, and if not mentioned, they may be revised anytime.
6. ORDER CONFIRMATION
An order is considered confirmed only when:
SatPro Agro issues an official confirmation via email or written communication
Payment terms are agreed
Product specifications and delivery terms are finalized
SatPro Agro has the right to accept or reject any order at its discretion.
7. PAYMENT TERMS
Payment terms may vary depending on:
Order quantity
Buyer type (retail/wholesale/export)
Delivery location
Business relationship and verification
Unless otherwise agreed:
Payments must be made as per the invoice/proforma invoice shared by SatPro Agro
Dispatch may be done only after payment confirmation (full or advance, as applicable)
SatPro Agro is not responsible for delays caused due to late payments.
8. SHIPPING, DELIVERY, AND LOGISTICS
8.1 Delivery Timelines
Delivery timelines depend on:
Stock availability
Production schedule
Packaging requirements
Transport partner availability
Location and distance
Timelines provided are estimates and may vary due to circumstances beyond our control.
8.2 Dispatch and Risk Transfer
Once goods are dispatched:
The risk of loss or damage during transit may transfer as per agreed delivery terms
Any transport-related claim must be raised as per the transport partner’s policy
SatPro Agro will assist with documentation where reasonably possible
8.3 Shipping Charges
Shipping charges are:
Either included in the quotation (if mentioned)
Or billed separately depending on delivery location and transport mode
9. RETURNS, REFUNDS, AND CANCELLATIONS
Since SatPro Agro deals in food/agro products, returns and refunds are handled carefully.
9.1 Order Cancellation
Orders can be cancelled only before dispatch.
If packaging or processing has already started, cancellation may not be allowed or may include cancellation charges.
9.2 Returns
Returns are accepted only if:
Wrong product is delivered
There is a verified quality issue supported by evidence
The issue is reported within 24 to 48 hours of delivery (as per invoice terms)
Returns may not be accepted if:
Packaging is opened or tampered
Product is stored improperly by the buyer
Product is damaged due to mishandling after delivery
9.3 Refunds
Refunds, if approved, will be processed via the original payment method or bank transfer. Processing time may vary based on banking procedures.
10. QUALITY ASSURANCE
SatPro Agro aims to supply products meeting agreed specifications. However:
Natural variations in agro products may occur
Batch-to-batch minor variations may exist
Moisture content and color variations may occur due to storage and climate
For B2B orders, quality specifications must be confirmed in writing at the time of order.
11. EXPORT ORDERS (IF APPLICABLE)
For export orders, additional terms may apply including:
Incoterms (FOB, CIF, etc.)
Export documentation
Customs clearance procedures
Freight charges and international shipping
Payment terms (advance, LC, etc.)
Export buyers are responsible for compliance with their country’s import regulations.
12. INTELLECTUAL PROPERTY
All content on this website including:
Logo
Brand name
Product descriptions
Images
Text
Design layout
is the property of SatPro Agro unless otherwise stated.
You may not copy, reproduce, modify, distribute, or publish any content without prior written permission.
13. THIRD-PARTY LINKS
Our website may include links to third-party websites such as:
Social media platforms
Business directories
Marketplaces
Logistics partners
SatPro Agro is not responsible for third-party content, policies, or services.
14. LIMITATION OF LIABILITY
SatPro Agro shall not be liable for:
Any indirect or consequential losses
Business losses, profit loss, or opportunity loss
Delays due to logistics, weather, strikes, government restrictions, or force majeure
Any damages caused due to misuse of the product
Any issues arising from improper storage, handling, or usage by the buyer
Total liability, if any, shall not exceed the value of the invoice for the product supplied.
15. FORCE MAJEURE
SatPro Agro shall not be held responsible for failure or delay in performance due to events beyond our reasonable control including:
Natural disasters
Floods, fire, earthquakes
Government restrictions
Transport strikes
Pandemic situations
War, riots, or civil unrest
Supply chain disruptions
Power failures or internet issues
16. PRIVACY
Your personal and business information is handled as per our Privacy Policy available on our website.
17. TERMINATION OF ACCESS
We reserve the right to restrict or terminate access to the website if:
A user violates these Terms
False or fraudulent activity is suspected
The website is being misused in any way
18. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts located in Maharashtra, India (unless otherwise agreed in writing).
19. CONTACT INFORMATION
For any questions, complaints, or legal concerns related to these Terms, please contact:
SatPro Agro
Website: https://satproagro.com/
Email: info@satproagro.com
20. ACCEPTANCE OF TERMS
By using our website or contacting SatPro Agro, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.