PRIVACY POLICY
SatPro Agro (“we”, “our”, “us”) values the privacy of every visitor, customer, and business partner who accesses our website, contacts us, or interacts with our services. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, contact us through forms, phone, email, WhatsApp, or place an inquiry related to our products and services.
By using our website or contacting us, you agree to the terms of this Privacy Policy.
1. ABOUT US
SatPro Agro is engaged in agro and food-related product services including (but not limited to) manufacturing, processing, trading, supply, and distribution of dehydrated food products, spices, agro products, and related items. Our website is used to provide product information, accept inquiries, and communicate with customers and business partners.
2. INFORMATION WE COLLECT
We collect information in the following ways:
2.1 Information You Provide Directly
When you contact us or submit any form, we may collect:
Full Name
Company / Business Name
Mobile Number
Email Address
Address (if shared for quotation, delivery, or documentation)
City, State, Country
Product inquiry details (quantity, packaging, requirement, delivery location)
GST Number (if shared for billing, quotation, or business verification)
PAN or other business details (only if required for B2B transactions)
Any message or details you share voluntarily
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP Address
Browser type and version
Device information
Operating system
Website pages visited
Time spent on pages
Date and time of visit
Referral website (from where you came)
Approximate location (city-level)
Cookies and tracking identifiers (if enabled)
2.3 Information Collected Through Communication
If you contact us via:
Phone call
WhatsApp
Email
SMS
Social media
We may store communication details such as:
Your phone number
Your messages
Email content
Call logs (time and date)
Requirements shared by you
Business inquiry information
We do not record calls unless specifically stated and legally permitted.
3. PURPOSE OF COLLECTION (WHY WE COLLECT DATA)
We collect your information only for legitimate business purposes including:
Responding to product inquiries
Providing quotations and pricing
Processing B2B orders and requests
Confirming product availability and specifications
Sharing product catalog, brochures, and certifications (if applicable)
Customer support and communication
Logistics and delivery coordination
Generating invoices, proforma invoices, and related documentation
Business verification for wholesale and export orders
Improving website performance and user experience
Marketing and promotions (only where permitted or consent is provided)
Fraud prevention, security, and legal compliance
4. COOKIES POLICY
Our website may use cookies and similar tracking technologies to improve performance and user experience.
Cookies may be used for:
Website functionality
Session management
Analytics and performance measurement
Remembering preferences
Marketing and remarketing (if enabled)
4.1 Managing Cookies
You can control cookies through your browser settings. You may choose to disable cookies, however some website functions may not work properly.
5. GOOGLE ANALYTICS AND THIRD-PARTY TRACKING
We may use third-party analytics tools such as Google Analytics to understand website traffic and improve our services.
These tools may collect:
Your device and browser information
Pages visited
Time spent
Interaction events
Approximate location
Referring source
This data is used in aggregated form for analysis and is not intended to personally identify you.
6. MARKETING COMMUNICATIONS
We may send communications such as:
Product updates
Price updates
Offers and discounts
New product launches
Business follow-ups
Catalog and product details
These communications may be sent via:
Email
WhatsApp
SMS
Phone calls
If you do not want marketing messages, you can request us to stop by contacting us. We will honor your request within a reasonable time.
7. SHARING OF INFORMATION
We do not sell your personal information to anyone.
We may share your information only in limited circumstances such as:
7.1 Service Providers
We may share data with trusted third-party service providers such as:
Website hosting providers
Email service providers
WhatsApp communication tools
CRM or lead management systems
Logistics and transport partners
Payment gateway providers (if online payments are enabled)
These service providers are allowed to use your data only for providing services to us and not for any other purpose.
7.2 Legal and Compliance
We may disclose information if required by:
Court order
Government authority
Law enforcement agency
Legal process
Applicable Indian laws
7.3 Business Transfers
If SatPro Agro is involved in merger, acquisition, restructuring, or asset sale, your information may be transferred as part of the business transaction.
8. DATA STORAGE AND RETENTION
We retain your data only as long as required for:
Business operations
Customer support
Legal compliance
Taxation and accounting
Dispute resolution
Security and fraud prevention
Typical retention periods may vary depending on:
Nature of inquiry
Business relationship duration
Applicable laws
We may retain certain information for longer periods if legally required.
9. DATA SECURITY
We take reasonable and appropriate security measures to protect your information from:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Security measures may include:
Secure hosting
Access control
Restricted admin access
Malware protection
SSL encryption (if enabled on the website)
However, no online transmission or storage system is 100% secure. Therefore, we cannot guarantee absolute security.
10. PAYMENT INFORMATION
If online payment features are available in the future, payments may be processed via third-party payment gateways. We do not store your full payment card details.
Payment gateway providers may collect:
Payment card details
UPI details
Bank details
Transaction details
Such data is handled as per the payment provider’s own privacy policy and security standards.
11. INTERNATIONAL USERS AND EXPORT INQUIRIES
If you are contacting us from outside India, your data may be processed in India. By submitting your details, you consent to the transfer and processing of your information in India.
12. CHILDREN’S PRIVACY
Our website and services are intended for business and general users. We do not knowingly collect personal data from children under the age of 18.
If you believe a child has provided us information, please contact us and we will delete it.
13. YOUR RIGHTS
As a user, you may have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communication
Request details about how your data is used
To exercise your rights, you may contact us using the details provided in the “Contact Us” section.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites such as:
Social media pages
Marketplace listings
Business directories
Partner websites
We are not responsible for the privacy practices or content of third-party websites. You should review their privacy policy separately.
15. LIMITATION OF LIABILITY
SatPro Agro shall not be liable for any damages resulting from:
Unauthorized access beyond our control
Third-party service failures
Malware or hacking incidents
Data loss due to force majeure events
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
When we update it, we will revise the “Last Updated” date at the top. Continued use of our website after updates means you accept the revised policy.
17. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:
Business Name: SatPro Agro
Website: https://satproagro.com/
Email: info@satproagro.com
18. CONSENT
By using our website, contacting us, or submitting any form, you confirm that you have read and understood this Privacy Policy and agree to its terms.